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From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help.
We do our best to find a quick and effective solution for you.
Before contacting customer service, have you checked our FAQ? You may find the answer to your question.
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Contact us
Call centre
+48 22 556 64 00
Opening hours:
Monday to Friday, 08.00 - 18.00
Airport Ticket Office
Żwirki i Wigury 1, Warsaw Chopin Airoport
Opening hours:
Sunday to Friday: 04:15 - 19:00
Saturday: 04:15 - 17:00
Contact us by e-mail
Please send your requests to:
mail.cto.waw@airfrance.fr
+48 22 556 64 00
Opening hours:
Monday to Friday, 08.00 - 18.00
Airport Ticket Office
Żwirki i Wigury 1, Warsaw Chopin Airoport
Opening hours:
Sunday to Friday: 04:15 - 19:00
Saturday: 04:15 - 17:00
Contact us by e-mail
Please send your requests to:
mail.cto.waw@airfrance.fr
Requesting online help
Do you need help using our website?
Our online help service is available to answer your questions about:
booking and purchasing tickets,
printing your boarding card,
receiving a trip reminder,
requesting a receipt.
Website Support
For assistance with online bookings, please call +48 22 556 64 00 .
Opening hours
Monday to Friday, 08.00-18.00
Our online help service is available to answer your questions about:
Website Support
For assistance with online bookings, please call +48 22 556 64 00 .
Opening hours
Monday to Friday, 08.00-18.00
Requesting a ticket refund
A refund is subject to the conditions of the fare you purchased.
Contacting Flying Blue
For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.
Other Air France contacts
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
Find addresses and contact information for Air France ticket offices around the world.